GeniusOne Support
Get help from the GeniusOne team without losing your context
Log a ticket, chat with an agent in real time, or ask the assistant. Everything stays on one thread — portal, email, chat and WhatsApp.
Everything a support desk needs
Ticketing with priority and SLA
Every request gets a GO-reference, a priority and a first-response clock agents can see.
Email in and out
Replies land in the customer's inbox, and their responses thread back onto the same ticket.
Real-time chat
Talk to an agent live; the transcript is attached to a ticket when the chat ends.
AI assistant on your FAQs
The bot answers only from your published knowledge base and escalates when it can't.
Verified guests
Not a GeniusOne user? Verify your email with a one-time code and add your WhatsApp number.
Single sign-on
Open the helpdesk from GeniusOne and your profile, organisation and history come with you.
First-response targets
Response clocks start the moment your ticket is created.
Low
24hours
Medium
12hours
High
4hours
Urgent
1hour